Q.

What is Rapleaf?

A.

Rapleaf is a personal privacy service that allows users to lookup their own information on the web as well as manage their reputation and privacy.

Q.

How much does Rapleaf cost?

A.

Rapleaf is 100% free to average, everyday individuals using our reputation management service.

Businesses and developers may be required to pay for our services.

Q.

Is Rapleaf available to use in any country?

A.

Yes. However, the content on the site is only available in English. Please check back us in the coming months to see what additional languages we've added.

Managing Your Account

Q.

How can I add more than one email address to my account?

A.

Adding multiple email addresses to your account helps to increase your reputation, display more of your social networks, and more completely manage your online privacy.

To add an email address, please follow these directions:

1.) Sign-in: http://www.rapleaf.com/user_action

2.) Once signed in, go to 'Edit' in the navigation at the top of your profile page and then click on 'Emails' on the left hand side of the next page.

3.) Insert any new email addresses under the 'Add an email address' section and click 'Add.' You will be required to verify the email before it is added to your Rapleaf account.

Q.

When I register for a Rapleaf account, it says that the email address already exists?

A.

Please make sure you did not sign up in the past. To check if you did, you can go to the following link to recover your password (if you created one):
http://www.rapleaf.com/user_action/ForgotPassword

If this still does not work, please send an email to customer service at customer_service@rapleaf.com

Q.

How do I turn off/on receiving emails from Rapleaf?

A.

To turn on/off receiving emails from Rapleaf:

1.) First sign in: http://www.rapleaf.com/user_action

2.) Click on 'Edit' in the navigation at the top of your profile page and then click on 'Emails' on the left hand side of the next page .

3.) Next select either 'Change Email Notices' or 'Change Newsletter Settings' to stop/start receiving emails from Rapleaf. For further support in turning on/off email notifications, please email Customer Service at customer_service@rapleaf.com .

Q.

What if I forgot my password?

A.

You may recover your password by going to the following link:

http://www.rapleaf .com/user_action/ForgotPassword

Once you reach this page, please enter your email address we'll send you an email to update your password.

Rapleaf Profiles and Information

Q.

Where did Rapleaf obtain the demographics and online communities information?

A.

Demographic and online communities information is collected from publicly available online sources such as blogs, newsgroups, social networks, message boards, forums, etc

Q.

Why are some online communities highlighted when I hover over the demographics area?

A.

Certain online communities are highlighted when hovering over demographic information in order for you to see the source of the information we display.

Knowing the source of the information allows you to go directly to that source and correct any inaccuracies or update your information.

Q.

What information does Rapleaf collect?

A.

Rapleaf automatically collects demographic information such as name, age, gender, location, occupation, where you worked, what university you went to, and your first known internet activity. We also automatically collect online communities and social networks that an email address is associated with.

Q.

Why isn't my information readily accessible?

A.

While Rapleaf has a database of over 200 million email addresses, we may not have information on your email address. When signing up for Rapleaf, if your email is not in our database, then we collect and aggregate your publicly available information. Check back shortly after signing up (it may take up to an hour to retrieve information).

Privacy
(To view our privacy practices, please go to our Privacy Policy)

Q.

How do I modify the information that is displayed?

A.

To modify your information, please follow these directions:

1.) Sign-in: http://www.rapleaf.com/user_action (if you are not a member of Rapleaf, you must first sign-up)

2.) Once signed in, go to 'Edit' in the navigation at the top of your profile page and then click on 'Privacy' on the left hand side of the next page.

3.) Click on the '-' next to any piece of information in order to make private. You also have the option to restrict 'All Individual Info', 'All Social Network', or 'All Information'

To make your information public, click on the '+' next to any piece of information.

Q.

How can I remove my Rapleaf profile and be removed from Rapleaf's database?

A.

To remove your information from Rapleaf, please go to:

http://www.rapleaf.com/opt_out

After submitting your email address, you will receive a confirmation email. Please click on the confirmation link within this email to complete your opt-out request.

For further opt-out support, please email opt-out@rapleaf.com.

Other

Q.

I would like to inquire about a partnership. How do I go about doing this?

A.

You may extract API and partnership information by visiting our API/Developer page:

http://www.rapleaf.com/developer

Any further questions or partnership inquiries can be directed to partner@rapleaf.com

Q.

Why do emails from Rapleaf keep being placed in my SPAM folder?

A.

To ensure that you're notified of a new rating on Rapleaf, add the email address 'people@rapleaf.com' to your contacts list or address book.